Designing digital products that impact lives

I've worked with an range of different organisations; from large FTSE 100 corporates and SMEs to charities and startups since the late 90s. 

I tend to work on early stage product innovation. I like speaking to real people about their problems and digging into organisations to understand how they work.

By combining these lessons with novel applications of design and technology I make new digital products that help people, provide a great service and 'shift the needle' for the organisation. How? Through the application of tools, problem-solving approaches and techniques learned and deployed over nearly two decades.

…excellent – calm, intelligent, added loads of value to our processes, everyone sang his praises. 10/10 would hire again.
— Telegraph Media Group

A full portfolio is available on request.

The UK's first charity technology accelerator

Head of design and product
CAST's (Centre for the Acceleration of Social Technology) Fuse programme is focussed on helping charities and non-profits exploit the opportunities digital technology presents to enhance and extend their service provision.

Kopi – The world's best coffee delivered fresh every month

Founded in 2011 with Philip Wilkinson, Kopi delivered a different, freshly roasted, gourmet coffee to subscribers every month.

I managed product development and logistics. Within three years the company had grown to multiple-thousands of subscribers and was subsequently sold to Cafédirect.

TaskSquad for vinspired

Lead service designer
Designing a revenue-generating paid work platform for a youth volunteering charity’s army of 100,000 young volunteers. It won £100,000 in Google's Global Impact Challenge Award.

The future of supermarket loyalty schemes

Lead experience design consultant
Lead three programmes of work over two years to understand how supermarket customer loyalty is changing with rapidly evolving shopping habits. What might loyalty programmes look like in the future and how do customers react when the scheme they know and love changes?

Moving the late majority of retail bankers online

Lead experience design consultant
Looking at ways a high street bank can use behavioural-interupting 'nudges' in-branch to encourage customers to adopt digital channels. Rapid idea generation, prototyping and testing, followed by presenting the lessons to senior business directors.

Innovation programme for Telegraph Media Group

Innovation consultancy
The Telegraph Media Group is awash with business-enhancing ideas from people at all levels from across the business. I helped devise a digital product innovation programme to gather, filter and act upon these ideas.